• At CompuVest Corp. discretion we reserve the rights to reject products after inspection (i.e. physical damage or incomplete packaging)
• In the event that physical damage is caused during transit of a return, it is the customers responsibility to contact the carrier to start a damage claim immediately upon receiving CompuVest's notification. The responsibility is between customer and carrier, not Compuvest Corp.
• Compuvest Corp. will only keep physically damaged returns for 10 weeks, after that Compuvest Corp. will dispose of items locally without issuing credit or further notice.
• All International orders which are shipped via USPS and has successfully left United States (as per USPS tracking information) Compuvest Corp. we will not be held responsible for loss or damage of your purchase.

We ship our products from our warehouses in the United States, using FedEx as our main delivery carrier. USPS or FedEx is used primarily for military APO and FPO addresses. We ship 98% of our daily orders on the same day. However we do not offer the Same Day Delivery. Here are the shipping services offered:

1. Next day - cut off time 2 P.M. Pacific Time:
   1. Next Day Air (Guaranteed by 10:30 am)
   2. Next Day Air Early A.M.(Guaranteed by 8:30 am), if available in your area.
   3. Next Day Air Saver (Guaranteed by the end of the day)
   4. Saturday delivery by noon, if available in your area (for orders shipped on Friday specifically for Saturday delivery)
2. Second day air - cut off time 2 P.M. Pacific Time
   1. Second Day Air (Guaranteed by the end of the second business day)
   2. Second Day Air A.M. (Guaranteed by noon of the second business day)
3. 3-day select (Guaranteed within 3 business days) - cut off time 2 P.M. Pacific Time
4. Ground - cut off time 4.30 P.M. Pacific Time. Please note that Ground residential delivery is not guaranteed within a certain time frame.

If you need the product to be shipped later than specified cut-off times, please contact CompuVest customer service for special arrangments.

We do not ship on Saturdays, Sundays and all major holidays. You can determine the cost of your shipment either in "Check Out" process or by using CompuVest shipping calculator. The system will automatically calculate cost of delivery based on the method of delivery, weight of the product, destination state and a cost of insurance. We will contact you if the actual price differs. If you need a different type of delivery, not listed above, please call us to make special arrangements.

Not necessarily. In order to provide the fastest (on time) service we may ship products from different warehouses. Sometimes the products are available in one location, and not another. We try to coordinate the shipments so that our customers get everything on time. There is no effect on customer's shipping charges. This is a part of our customer satisfaction program.

If, for some reason, you need separate orders to be combined, or need all items shipped together, please email our Customer Service.

Unfortunately, we are not able to provide this service at this time. This option is only available for local contracted companies. All other orders must be shipped from the warehouse.

Yes. Compuvest is proud to serve customers from all around the world and welcomes international orders. If your payment has been done properly, your order will be shipped out either by UPS international Service or US Express mail.
The purchaser is responsible for any and all additional fees, duties, taxes, associated with orders shipped outside of the continental USA.

You will know exactly how much the shipping will cost before placing the order. In order to calculate the shipping cost before placing an order, add an item to the shopping cart, then click on "View Cart". From there you can either continue to the checkout or use the shipping calculator. To use the shipping calculator, choose the country of destination, enter the zip or postal code, and press the "Update" button. You will see the list of all available shipping methods and rates for the code you have entered.

Please determine, whether your order has been shipped using the Order Tracking page.

1. If tracking information is available on Order Tracking page, call the carrier with the tracking number and determine the location of your package. Once the carrier picked up the package, travel time is out of our control. If you suspect that the package was lost or delivered to the wrong address, please email our customer service as soon as possible.
2. If tracking information is not available on Order Tracking page, check:
   1. If you allowed at least one business day for CompuVest to process your order
   2. If you allowed another business day for the tracking information to be uploaded on CompuVest web site
   3. If your order was delayed due to billing address not matching with the credit card information (our customer service contacts customers within one business day in those cases)
   4. If your order was delayed due to different billing and shipping addresses, and you did not supply a shipping address to your credit card company
   5. If information provided on the order was incomplete (invalid address, phone number, email address, invalid card number)
   6. If you did not meet order processing and shipping cut-off time (Placed an order on Friday evening by overnight and expected delivery on Monday, or something similar)
   7. If you placed an order during a busy holiday season where in general one day delay is expected
   8. If items are in CompuVest stock
3. If you still need help please email our Customer Service to get the fastest response.

If you were unable to accept the package and it was returned to CompuVest due to action, inaction or absence of the recipient, CompuVest will issue a refund less shipping charges and restocking fees (according to our return policy) after the product is returned to inventory. You will need to place an order again to get the product.

If you believe a shipment was returned to CompuVest due to an error on our part or the part of our carrier, please email CompuVest Customer Service as soon as possible for fastest service.

Please help us to make this site better. Email our Customer Service with the question and we will respond to you promptly. If we think the question will help customers like you, we will publish the answer on the web site.